Local American Family Insurance agent earns honor for customer service
Keith Leiran, an American Family Insurance agent in Wadena, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
"Providing our valued customers with an exceptional service experience is at the heart of everything we do," Ann Hamilton, American Family Insurance customer experience vice president said.
"As recipients of the American Star Excellence in Customer Experience Certification, this select group of agents has earned the highest praise from our customers for consistently providing the outstanding service our customers expect and deserve," she continued.
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company's American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent.
Leiran has been an agent for American Family since August 1996. His office is located at 405 Highway 10 West in Wadena.