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Customer service in the computer age

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This is the computer age? This is that point in time that is heralded as the crowning glory of technical sophistication? Of industrialized nations and their superiority as compared to "third-world" ones? We're enjoying all this technology, while they get to plant the crops they eat, and live by the sweat of their brow, in a place where people still talk to one another, and don't text message, fax or send emails?

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